HOW DO I FIND RIGHT SIZE?

ProFlex Shop website has a detailed sizing guide on each product page for each product. Please follow measurements from the chart to find right fit. 


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept: PayPal, Amazon Pay, Visa, MasterCard, American Express and Discover. We do not accept checks or cash when receiving orders on our website.


HOW DO I APPLY A COUPON CODE?

Proflexshop.com will periodically offer special discounts and promotions to our loyal customers. To take advantage of these promotions simply enter the Coupon Code that accompanies the offer into your shopping cart or during checkout prior to payment. Some discounts will be shown immediately from your shopping cart and throughout the website and special discounts such as shipping promotions will be calculated during checkout prior to payment.


HOW DO I CANCEL MY ORDER?

After your order has been placed and confirmed, your order begins to process and you cannot make any changes to your order online. To change or cancel your order prior to shipment, contact Customer Service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.


WHAT IF I PUT IN THE WRONG SHIPPING ADDRESS? 

It is the customer's responsibility to provide an accurate and valid shipping address. Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.) may cause your order to be returned.

Orders that are returned to us due to invalid addresses provided by the customer require an additional shipping fee to be reshipped.


HOW SHOULD I CLEAN MY PRODUCT?

To extend the life of your orthopedic product, hand wash your wrap, strap, sleeve, support (remember to take the hinges out), using a mild detergent, and allow to air dry.


WHEN DOES MY ORDER SHIP?
All orders for in-stock products are shipped out of the ProFlex Shop warehouse within 1-3 business days.

HOW CAN I BECOME A PARTNER?
ProFlex Shop partners with organizations and events that inspire and motivate the athlete in all of us. 
Please Email Us and provide the following details: name, organization/affiliation, dates of opportunity, and other related details. Due to high volumes of requests, we may not respond to every request.